Warranty

OUR WARRANTY

We’ve designed our bags to last for decades, perhaps your entire life. We’ve invested heavily in the highest quality leather and materials, something that most manufacturers haven’t done. You’re not going to have to worry about our leather goods wearing out prematurely.

It would have been easy for us to offer you a 100 year or even 1,000 year warranty. Heck, why not a 1,000,000 year warranty? But the truth is, the critical time period is really just the first year or so. After that, it’s mostly how well you maintain your leather goods that will determine the lifespan. There’s a misconception out there that you could discover a defect in year 73 that you need a warranty for. If a bag makes it 72.9 years, it’s not going to suddenly reveal a manufacturing defect in year 73.

Since no manufacturer covers abuse, failure to maintain, normal wear and tear, etc., we thought it would be better to just offer a real warranty you can count on without all the fluff.

As with any handcrafted product, and whenever humans are involved, there is always the potential for human error. We’ve built our processes with redundant layers of quality control, but even so, there is always a small chance there could be an issue. And we want to eliminate any worry about that for you.

So here’s what our warranty means, what it covers and what it doesn’t. 

Our warranty covers manufacturing and material defects for all of our leather goods. In the unlikely event that there are manufacturing or material defects, they would likely arise in the first few months of ownership, certainly within one year of regular use. After that, it is typically how well you maintain the product that determines its life.

But just to give you extra peace of mind, we cover any manufacturing or material defects for the first three years you own the product. If any defect becomes apparent during this time period, simply contact us and we’ll choose to either 1) replace the product; 2) repair it for you; or 3) pay for you to repair it at a reputable and reasonable repair shop. The choice between these options is at our discretion. If we choose to repair it, we’ll even pay for shipping each way. If we choose to have you repair it, we’ll arrange payment either to you directly or to the repair shop at our discretion.

Please note that there is no warranty coverage for normal wear and tear, natural aging of the product, damage caused by you or others, animal damage, excessive use and abuse, overloading, unintended use of the product, products that have been modified by you or others, etc. There is also no warranty coverage for items not purchased directly from us, Jackson Wayne, LLC. 

We’re in this for the long haul and we want our customer to be happy. So if you have any concerns about your product feel free to reach out to us.