FAQ | Frequently Asked Questions About Jackson Wayne

Can You Customize One of the Products for Me?

We do not offer custom work at this time.

Will You Monogram My Initials on the Product for Me?

We do not offer monogram service at this time.

I Want to Order Several of Your Products for Corporate/Client/Employee Gifts, Do You Sell in Large Quantity?

Yes. Our products make excellent corporate gifts. We can even personalize the logo for you with a large enough order. To find out more about our corporate gift program, contact us.

Will My Laptop Fit in Your Bag?

When we say that a bag will fit a certain size laptop, we mean two things. First, we're giving a diagonal measurement, which is how the manufacturer of the laptop describes it. For example, a 13" MacBook is not actually 13" wide (it's slightly less). Second, we're usually referring to the intended laptop space within the bag. Some of our bags have laptop sleeve/compartments built in, so we are talking about fitting the laptop in there.

Answering this question is a bit tricky because laptops also vary in thickness. So if you have a thick laptop, it may take up more room within the laptop compartment. Another way to measure would be to take the width of the bag and subtract 1.5". That should give you the maximum width the bag can handle without stretching the bag out of shape. Remember, this would be the actual width of the device, not the diagonal screen width. For example, our Esq. Briefcase is 17" wide, and we say that it will easily fit a 15" MacBook (which is 14.13" wide). It will likely fit laptops that are wider too. But we suggest allowing a 1.5" buffer from the total width of the bag.

Are Your Bags Heavy to Carry?

No, we’ve engineered our bags with ease of carry in mind.

Do You Ship to My Country?

At this time, we only ship domestically in the USA. For more on our shipping policies, click here.

Where Are Your Products Made?

We design and test our products in Tennessee – our headquarters. Most of our leather goods are handcrafted in the Dominican Republic, including our bags and wallets. Our watch straps are handcrafted in Italy. And our leather cream is made in the USA. If the product page specs do not state otherwise, then it is made in the Dominican Republic. In the past, we manufactured leather goods in the USA, to learn more about the transition to our Dominican Republic factory click here. To learn more about how our products are made click here.